Implikasi Hukum Kewajiban Dan Tanggung Jawab Pengembang Perumahan Dalam Penyediaan Fasilitas Sosial Dan Fasilitas Umum Terhadap Upaya Pemenuhan Hak Konsumen Perumahan Bersubsidi Kompleks Serdam Raya Residence Di Kabupaten Kubu Raya Provinsi Kalimantan Barat

Hot, Immanuel Richendry (2019) Implikasi Hukum Kewajiban Dan Tanggung Jawab Pengembang Perumahan Dalam Penyediaan Fasilitas Sosial Dan Fasilitas Umum Terhadap Upaya Pemenuhan Hak Konsumen Perumahan Bersubsidi Kompleks Serdam Raya Residence Di Kabupaten Kubu Raya Provinsi Kalimantan Barat. S2 thesis, Universitas Kristen Indonesia.

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Abstract

This thesis discusses the legal implications of the obligations and responsibilities of housing developers in the provision of social facilities (fasos) and public facilities (fasum) to the fulfillment of consumer subsidized housing rights in the Serdam Raya Residence Complex in Kubu Raya Regency, West Kalimantan Province. Through a literature study using the empirical legal approach method, it can be concluded that the causes of housing developers do not fulfill their obligations and responsibilities in the provision of social facilities (social facilities) and public facilities (fasum) towards the fulfillment of subsidized housing consumer rights in the Serdam Raya Residence Complex in Kubu Regency Raya Kalimantan Barat Province is caused by financial / budgetary constraints in providing social facilities (social facilities) and public facilities (public health facilities). Whereas financing in the construction of social facilities (social facilities) and public facilities (public facilities) on housing is charged to consumers who have been included in house prices. Legal implications of the obligations and responsibilities of housing developers in the provision of social facilities (social facilities) and public facilities (fasum) to the fulfillment of subsidized housing consumer rights in the Serdam Raya Residence Complex in Kubu Raya Regency, West Kalimantan Province, are consumers who are disadvantaged by the developer because they do not comply with the promise promises as contained in the marketing brochure when the developer offers their home. Thus it can be said that consumers do not get protection even though Law No. 8 of 1999 concerning Consumer Protection has been established. Efforts to fulfill the consumer rights of subsidized housing Complex Serdam Raya Residence in Kubu Raya Regency, West Kalimantan Province with the existence of obligations and responsibilities of housing developers in the provision of social facilities (social facilities) and public facilities (public health facilities) have actually been done by consumers by filing complaints in the office of PT. Teja Kusuma Jaya as the developer, but was never taken seriously and the developer seemed to run away from his obligations and responsibilities in providing social facilities (social facilities) and public facilities (public facilities). In fact, consumers of subsidized housing Complex Serdam Raya Residence in Kubu Raya Regency, West Kalimantan Province do not know and do not know where to go to file their complaints. In addition, subsidized housing consumers in the Serdam Raya Residence Complex in Kubu Raya Regency, West Kalimantan Province also have a fear of spending a sum of money to file complaints with government agencies because consumers assume that dealing with government agencies requires large costs. Keywords: Legal Implications, Obligations, Responsibilities, Developers, Consumers./Tesis ini membahas tentang implikasi hukum kewajiban dan tanggung jawab pengembang perumahan dalam penyediaan fasilitas sosial (fasos) dan fasilitas umum (fasum) terhadap upaya pemenuhan hak konsumen perumahan bersubsidi Kompleks Serdam Raya Residence di Kabupaten Kubu Raya Provinsi Kalimantan Barat. Melalui studi kepustakaan dengan menggunakan metode pendekatan hukum empiris diperoleh kesimpulan, bahwa faktor penyebab pengembang perumahan tidak memenuhi kewajiban dan tanggung jawabnya dalam penyediaan fasilitas sosial (fasos) dan fasilitas umum (fasum) terhadap upaya pemenuhan hak konsumen perumahan bersubsidi Kompleks Serdam Raya Residence di Kabupaten Kubu Raya Provinsi Kalimantan Barat disebabkan oleh keterbatasan keuangan/ anggaran dalam penyediaan fasilitas sosial (fasos) dan fasilitas umum (fasum). Padahal pembiayaan dalam pembangunan fasilitas sosial (fasos) dan fasilitas umum (fasum) pada perumahan dibebankan kepada konsumen yang sudah dimasukkan dalam harga rumah. Implikasi hukum kewajiban dan tanggung jawab pengembang perumahan dalam penyediaan fasilitas sosial (fasos) dan fasilitas umum (fasum) terhadap upaya pemenuhan hak konsumen perumahan bersubsidi Kompleks Serdam Raya Residence di Kabupaten Kubu Raya Provinsi Kalimantan Barat adalah konsumen dirugikan oleh pihak pengembang karena tidak sesuai dengan janji-janji sebagaimana dimuat dalam brosur pemasaran pada saat pengembang menawarkan rumah mereka. Dengan demikian dapat dikatakan bahwa konsumen tidak mendapatkan perlindungan walaupun telah ada Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Upaya pemenuhan hak konsumen perumahan bersubsidi Kompleks Serdam Raya Residence di Kabupaten Kubu Raya Provinsi Kalimantan Barat dengan adanya kewajiban dan tanggung jawab pengembang perumahan dalam penyediaan fasilitas sosial (fasos) dan fasilitas umum (fasum) sebenarnya sudah dilakukan konsumen dengan mengajukan keluhan di kantor PT. Teja Kusuma Jaya selaku pengembang, tetapi tidak pernah ditanggapi secara serius dan pihak pengembang terkesan lari dari kewajiban dan tanggung jawabnya dalam menyediakan fasilitas sosial (fasos) dan fasilitas umum (fasum). Pada kenyataannya, konsumen perumahan bersubsidi Kompleks Serdam Raya Residence di Kabupaten Kubu Raya Provinsi Kalimantan Barat tidak tahu dan tidak paham harus ke mana untuk mengajukan keluhan mereka. Selain itu, para konsumen perumahan bersubsidi Kompleks Serdam Raya Residence di Kabupaten Kubu Raya Provinsi Kalimantan Barat juga punya perasaan takut akan mengeluarkan sejumlah uang untuk mengajukan keluhan kepada instansi pemerintah karena konsumen mengganggap bahwa apabila berurusan dengan instansi pemerintah perlu biaya besar. Kata Kunci: Implikasi Hukum, Kewajiban, Tanggung Jawab, Pengembang, Konsumen.

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