Perlindungan Hukum bagi Konsumen dalam Jual Beli Melalui E-Commerce atas Ketidaksesuaian Barang

Behira, Ivana (2023) Perlindungan Hukum bagi Konsumen dalam Jual Beli Melalui E-Commerce atas Ketidaksesuaian Barang. S1 thesis, Universitas Kristen Indonesia.

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Abstract

Jual Beli melalui internet atau e-commerce ialah persetujuan antara penjual dan pembeli yang saling mengikatkan diri melalui internet. Jual beli melalui internet menerapkan sistem jual beli yang tidak ada kontak secara eksklusif antara penjual serta pembeli. Jual beli ini bisa dilakukan melalui suatu jaringan yg terkoneksi dengan memakai handphone, komputer, tablet, serta alat elektronik lainnya. Rumusan masalah dalam skripsi ini adalah Bagaimana proteksi hukum bagi konsumen terhadap ketidaksesuaian barang dalam jual beli melalui e- commerce serta Bagaimana pertanggungjawaban pelaku usaha terhadap ketidaksesuaian barang yang diterima sang konsumen dalam jual beli melalui e-commerce. Penelitian ini dilakukan dengan pendekatan secara normatif, yaitu dengan memakai data sekunder berupa bahan hukum utama, sekunder, dan tersier. berdasarkan hasil penelitian yang dilakukan, kesimpulannya yaitu proteksi aturan bagi konsumen terhadap ketidaksesuaian barang dalam jual beli melalui e-commerce yaitu sudah terlindungi dalam ketentuan Pasal 4 UUPK serta pada ketentuan Pasal 10 UU ITE dan pertanggungjawaban pelaku perjuangan terhadap ketidaksesuaian barang yang diterima oleh konsumen telah dilindungi dalam ketentuan Pasal 19 UUPK wacana pelaku perjuangan diwajibkan buat memberikan ganti rugi atas kerugian yang diderita konsumen akibat mengkonsumsi barang yang diperdagangkannya. / The purpose of online sales, sometimes known as e-commerce, is to allow sellers and buyers to communicate more easily online. Therefore, transactions made on the internet use a transaction system in which there is no continuous communication between the seller and the buyer. This purchase can be made through any connected network using a smartphone, computer, tablet, and other electronic devices. The main issue raised in this essay is how consumers should be protected by the law while making purchases through e-commerce, as well as how business owners should react to consumer complaints about goods they have purchased through e-commerce. This research was conducted using a normative approach, namely by using secondary data in the form of primary, secondary, and tertiary legal materials. According of the qualitative research conducted, the key finding is that consumers' legal rights regarding the goods they purchase through online stores are protected because they have signed the article 4 UUPK and article 10 UU ITE contracts and also have agreed to the article 19 UUPK agreement, which requires business owners to be in a position to engage in a business transaction.

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