Emotional Intelligence and Employee’s Performance (A Literature Review)

Kailola, Lisa Gracia and Yolanda, Anie Threesje (2020) Emotional Intelligence and Employee’s Performance (A Literature Review). In: PROCEEDINGS “Revisiting the Teaching and Learning in Higher Education”. PROCEEDINGS “Revisiting the Teaching and Learning in Higher Education” . UKI Press, pp. 85-94. ISBN 978-623-6963-29-6

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Abstract

This paper critically reviews conceptualizations and empirical evidence in support of emotional intelligence (EI) and its claimed role in the occupational environment. Consideration is given to the status of EI in occupational and its affected to employee’s work performance. Overall, this review demonstrates that recent research has made important strides towards understanding the usefulness of EI in the workplace. The review concludes by providing several practical guidelines for the development and implementation of EI measures within occupational settings. Keywords: Emotional Intelligence, employee’s performance

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