Technology Service Delivery in Urban Transportation Business Strategy in Indonesia

Purba, John Tampil and Budiono, Sidik and Rajagukguk, Wilson and Samosir, Perak (2021) Technology Service Delivery in Urban Transportation Business Strategy in Indonesia. In: Proceedings of the International Conference on Industrial Engineering and Operations Management. IEOM Society International, Rome, Italy, pp. 230-231. ISBN 978 1 7923 6127 2

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Abstract

transportation needs are very high. Speed of accessibility is very urgent in the lane between potential passengers and vehicle owners. With the presence of information technology such as FinTech it has become more convenient and beautiful. This is where an accurate digital payment method can make a real difference from the previous one. With digital payment technology it has become fast and accurate for many people living in urban areas. In Indonesia, the percentage of fintech users for payment and use of online vehicle applications is growing rapidly which provides fresh air for entrepreneurs and their loyal customers. This paper aims to enhance Fintech services with online vehicle applications in urban areas around Jakarta. In Indonesia, the percentage of fintech users and online vehicle applications is growing rapidly, how the providers strategies for giving services to their new and loyal customers. Keywords Fintech, service delivery, urban transportation, strategy, Indonesia

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