Hubungan Disiplin Kerja dan Komitmen Organisasi Terhadap Kualitas Pelayanan pada Karyawan Sekretariat GBI Rayon 1D

Prisillia, Natasya (2025) Hubungan Disiplin Kerja dan Komitmen Organisasi Terhadap Kualitas Pelayanan pada Karyawan Sekretariat GBI Rayon 1D. S1 thesis, Universitas Kristen Indonesia.

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Abstract

Fokus utama penelitian ini diarahkan guna menganalisis keterkaitan antara disiplin kerja dan komitmen organisasi terhadap kualitas pelayanan pada karyawan Sekretariat GBI Rayon 1D. Rancangan penelitian yang diterapkan studi ini disusun dengan pendekatan kuantitatif menggunakan deskriptif korelasional. Sampel berjumlah 36 responden yang dilakukan dengan menerapkan teknik sampling jenuh. Alat ukur yang digunakan adalah kuesioner tertutup dengan skala Likert. Reliabilitas instrumen menunjukkan nilai alpha Cronbach sebesar 0,723 untuk disiplin kerja, 0,736 untuk komitmen organisasi, dan 0,826 untuk kualitas pelayanan. Proses analisis data meliputi uji validitas, reliabilitas, analisis deskriptif, serta pengujian korelasi Rank Spearman. Hasil menunjukkan bahwa disiplin kerja dan komitmen organisasi terbukti menunjukkan hubungan bersifat positif dan signifikan terhadap kualitas pelayanan. Hal tersebut terindikasi dari nilai koefisien korelasi pada tiap variabel, yaitu sebesar 0,799 untuk disiplin kerja dan 0,687 untuk komitmen organisasi, dengan nilai signifikansi 0,00 < 0,05. Uji korelasi berganda menunjukkan hubungan kuat antar variabel independen terhadap kualitas pelayanan, dengan nilai R sebesar 0,703. Penelitian ini merekomendasikan peningkatan disiplin dan komitmen melalui pelatihan rutin serta penguatan budaya organisasi dalam rangka peningkatan kualitas pelayanan kepada jemaat. Kata Kunci: Disiplin Kerja, Komitmen Organisasi, Kualitas Pelayanan, Rank Spearman, GBI Rayon 1D / The main focus of this study is to analyze the relationship between work discipline and organizational commitment to service quality among employees of the GBI Rayon 1D Secretariat. The research design applied in this study was developed using a quantitative approach with a correlational descriptive method. The sample consisted of 36 respondents, selected using a saturated sampling technique. The measurement tool used was a closed-ended questionnaire with a Likert scale. The reliability of the instrument showed a Cronbach's alpha value of 0.723 for work discipline, 0.736 for organizational commitment, and 0.826 for service quality. The data analysis process included validity testing, reliability testing, descriptive analysis, and Spearman Rank correlation testing. The results showed that work discipline and organizational commitment were proven to have a positive and significant relationship with service quality. This is indicated by the correlation coefficient values for each variable, which are 0.799 for work discipline and 0.687 for organizational commitment, with a significance level of 0.00 < 0.05. The multiple correlation test shows a strong relationship between the independent variables and service quality, with an R value of 0.703. This study recommends enhancing discipline and commitment through regular training and strengthening organizational culture to improve service quality for the congregation. Keywords: Work Discipline, Organizational Commitment, Service Quality, Spearman Rank, GBI Rayon 1D

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