Kepuasan Pasien terhadap Pelayanan di Instalasi Rawat Jalan Rumah Sakit Umum Univeritas Kristen Indonesia

Pelapelapon, Davito (2018) Kepuasan Pasien terhadap Pelayanan di Instalasi Rawat Jalan Rumah Sakit Umum Univeritas Kristen Indonesia. S1 thesis, Universitas Kristen Indonesia.

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Abstract

Tujuan penelitian ini adalah untuk mengetahui dan mengukur kepuasan pasien terhadap pelayanan dokter, perawat, staf adminstrasi dan kondisi fisik fasilitas pada RSU Universitas Kristen Indonesia. Penelitian ini menggunakan pengambilan data diambil dari data primer berupa kuisioner. Sampel penelitian ini adalah pasien rawat jalan yang ada di RSU Universitas Kristen Indonesia. Dari hasil keseluruhan penelitian ini dapat disimpulkan bahwa pelayanan dokter, perawat, dan staf adminstrasi serta keadaan fisik fasilitas di poli rawat jalan RSU Universitas Kristen Indonesia sudah memenuhi dimensi pelayanan berkualitas. Kata kunci: kepuasan pasien, dokter, perawat, staf adminstrasi, kondisi fisik fasilitas, kuisioner. / The purpose of this research is to know and measure patient satisfaction to service of doctor, nurse, administration staff and physical condition of facility at RSU Universitas Kristen Indonesia. This study uses the data taken from the primary data in the form of questionnaires. The sample of this research is outpatient in RSU Universitas Kristen Indonesia. From the overall result of this research, it can be concluded that the service of doctors, nurses, and administrative staff as well as the physical condition of the facility in outpatient clinic of RSU Universitas Kristen Indonesia have fulfilled the dimension of quality service. Keywords: patient satisfaction, doctor, nurse, administration staff, facility physical condition, questionnaire.

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