Tobing, Elizabeth Nataline Riama (2020) Perlindungan Konsumen terhadap Penyandang Disabilitas yang Menjadi Korban Diskriminasi dalam Penerbangan Pesawat (Studi Putusan Nomor:846/Pdt.G/2016/Pn Jkt.Sel). S1 thesis, Universitas Kristen Indonesia.
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Abstract
Kerugian pada saat menggunakan jasa transportasi udara selama ini tidak hanya dialami oleh masyarakat pada umunya, penyandang disabilitas pada saat menggunakan jasa transportasi udara juga selama ini kerap kali mengalami diskriminasi yang cukup merugikan bagi mereka. Pengaturan mengenai hak dan kewajiban dalam undang-undang penerbangan terkhusus untuk hak penyandang disabilitas masih kurang dan kualitas pelayanan dalam pemenuhan hak tersebut, sehingga masih sering terjadi diskriminasi. Metode penulisan yang dilakukan dalam penelitian skripsi ini ialah penelitian yuridis normatif dengan cara menganalisis bahan pustaka atau dokumen siap pakai. Dalam Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen sebagai acuan konsumen dalam menggunakan jasa pelaku usaha terbilang masih lemah untuk kesejahteraan terkhusus bagi penyandang disabilitas. Tidak adanya peraturan khusus dalam undang-undang perlindungan konsumen untuk melindungi hak dan kewajiban penyandang disabilitas. Seharusnya Pemerintah agar lebih mempertimbangkan bahwa bukan masalah jumlah aturan yang mengakomodasi, namun lebih kepada seberapa efektifnya aturan tersebut, yang diperlukan oleh kelompok penyandang disabilitas selaku konsumen agar merasa nyaman dalam menggunakan barang dan/atau jasa yang diperdagangkan oleh pelaku usaha. / The disadvantages when using air transportation services so far are not only experienced by the general public, persons with disabilities when using air transportation services also often experience discrimination that is quite detrimental to them. Arrangements regarding rights and obligations in the aviation law specifically for the rights of persons with disabilities are still lacking and the quality of service in fulfilling these rights, so that discrimination often occurs. The writing method used in this thesis research is normative juridical research by analyzing library materials or ready-to-use documents. In Law Number 8 of 1999 Concerning Consumer Protection as a reference for consumers in using the services of business actors is still relatively weak for the welfare, especially for persons with disabilities. There is no specific regulation in the consumer protection law to protect the rights and obligations of persons with disabilities. The government should consider that it is not a matter of the number of rules that accommodate, but rather how effective the rules are, which are needed by groups of people with disabilities as consumers to feel comfortable in using goods and / or services traded by business actors.
Item Type: | Thesis (S1) | ||||||||||||
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Subjects: | LAW | ||||||||||||
Divisions: | FAKULTAS HUKUM > Ilmu Hukum | ||||||||||||
Depositing User: | Mr Ero Papa | ||||||||||||
Date Deposited: | 27 May 2024 06:45 | ||||||||||||
Last Modified: | 27 May 2024 06:45 | ||||||||||||
URI: | http://repository.uki.ac.id/id/eprint/14664 |
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