Analisis Risiko Tingkat Employee Turnover pada PT. ASURANSI MAXIMUS GRAHA PERSADA Tbk.

Tewu, Timothy V. (2022) Analisis Risiko Tingkat Employee Turnover pada PT. ASURANSI MAXIMUS GRAHA PERSADA Tbk. S2 thesis, Universitas Kristen Indonesia.

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Abstract

Penelitian ini berkaitan dengan Risiko High Employee Turnover yang dilaksanakan di PT. Asuransi Maximus Graha Persada Tbk. Tujuan dari penelian ini adalah untuk menganalisis risiko high employee turnover pada perusahaan. Turnover karyawan merupakan faktor risiko yang signifikan bagi perusahaan asuransi di Indonesia karena berdampak pada kinerja organisasi. Penelitian ini bertujuan untuk melihat dampak employee turnover perusahaan asuransi Maximus Graha Persada dan bagaimana memitigasinya. Metodologi penelitian yang digunakan dalam penelitian ini adalah metode survei terhadap karyawan perusahaan PT. Asuransi Maximus menjawab kuesioner terstruktur dalam survey diproses berdasarkan pendekatan atas lima pilar dalam Good Corporate Governance (GCG). Temuan mengungkapkan bahwa alasan paling umum untuk pergantian karyawan adalah kondisi kerja yang kurang menyenangkan, kurangnya peluang pertumbuhan karir, dan kompensasi yang rendah. Terakhir, penelitian ini merekomendasikan strategi manajemen risiko yang dapat diterapkan untuk memitigasi perputaran karyawan, seperti menciptakan budaya kerja yang positif, memberikan program pelatihan dan pengembangan, serta meningkatkan kompensasi karyawan. Hasil penelitian ini diharapkan dapat membantu perusahaan menjalankan proses bisnisnya dengan melakukan tata kelola perusahaan yang baik, khususnya dalam bidang operasional sumber daya manusia. Keywords; PT. Asuransi Maximus Graha Persada Tbk., GCG, Tata Kelola Perusahaan yang baik, TARIF. Manajemen Risiko, Employee turn over. / This research was conducted at PT. Maximus Graha Persada Tbk Insurance regarding the riskof high employee turnover. The purpose of this research is to analyse the risk of high employee turnover in the company. Employee turnover is a significant risk factor for insurance companies in Indonesia because it has an impact on organisational performance, customer satisfaction, and financial stability. This research aims to test the relationship between employee turnover and organisational performance at the insurance company Maximus Graha Persada and identify risk management strategies to mitigate the adverse effects of employee turnover. The research methodology used in this research is the quantitative survey method against employees of PT Company. Maximus Insurance answers structured questionnaires. The results show that there is a negative correlation between employee turnover and organisational performance, which shows that high employee turnover leads to poor organisational performance. The findings also reveal that the most common reasons for employee turnover are poor working conditions, a lack of career growth opportunities, and low compensation. Finally, this study recommends risk management strategies that can be applied to mitigate employee turnover, such as creating a positive work culture, providing training and development programmes, and increasing employee compensation. The results of this research are expected to help the company run its business processes by doing good corporate governance, especially in the operational field of human resources. Asfor the purpose of this writing, apart from being academic research to meet the prerequisitesfor graduating from the Master of Management, it is also expected to be useful for the general public, because this research will certainly provide additional insight for the public into dealing with similar problems when dealing with business processes, especially in managing various risks that can always occur in the company. The findings of these various risk indicators are processed based on the approach of the five pillars in Good Corporate Governance (GCG) including Transparency; Accountability; Responsibility; Independence; Fairnes (TARIF) which can show that there are various unwanted events that can harm the company, including; Employees do not understand their rights and obligations in detail (Transparency), still lack of an effective internal control system in measuring employee. performance ('accountability'), Employees do not understand Standard Operation Procedures (SOP) and company goals so that there is often non-compliance with company regulations (Responsibility), Employees generally only work based on superior habits or orders without understanding their rights and obligations (Independence), and unclear employee career paths (fairnes / justice) . Keywords: PT. Ausransai Maximus Graha Persada Tbk., GCG, Good Corporate Governance, TARIF. Risk management, employee turnover

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