BRANCHLESS BANKING ACTIVITIES iN RURAL AREAS – IRREGULARITIES IN RELATIONS WITH CLIENTS

Mangani, Ktut Silvanita and Arifin, Bustanul and Balina, Marta Idasz and Juszczyk, Sławomir and Syaukat, Yusman (2018) BRANCHLESS BANKING ACTIVITIES iN RURAL AREAS – IRREGULARITIES IN RELATIONS WITH CLIENTS. Roczniki Naukowe Stowarzyszenia Ekonomistów Rolnictwa i Agrobiznesu, 10 (2). pp. 132-137. ISSN 1508 3535

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Abstract

The aim of the research was to describe the types of irregularities in the branchless activities of banks in rural areas of Indonesia in 2012-2015. In the course of the research it was found that the most common are 7 types of irregularities in the scope of fraud between the local bank representative and generally poor clients in these areas. The article describes these irregularities, which in the end may be facilitation in their reduction or elimination.

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