Strategi Komunikasi Pasangan Berpacaran Jarak Jauh Dalam Menyelesaikan Konflik Interpersonal Melalui WhatsApp

Hutajulu, Aquila Zevana (2026) Strategi Komunikasi Pasangan Berpacaran Jarak Jauh Dalam Menyelesaikan Konflik Interpersonal Melalui WhatsApp. S1 thesis, Universitas Kristen Indonesia.

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Abstract

Penelitian ini bertujuan untuk memahami strategi komunikasi interpersonal yang digunakan pasangan jarak jauh dalam menyelesaikan konflik emosional melalui WhatsApp. Penelitian ini menggunakan pendekatan kualitatif dengan metode fenomenologi untuk menggali pengalaman individu yang menjalani hubungan jarak jauh. Data dikumpulkan melalui wawancara mendalam terhadap enam informan yang memenuhi kriteria penelitian. Analisis data dilakukan menggunakan model interaktif Miles dan Huberman yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Penelitian ini menggunakan Teori Komunikasi Interpersonal untuk memahami cara pasangan mempertahankan hubungan serta menghadapi berbagai tantangan emosional yang muncul selama menjalani hubungan jarak jauh. Hasil penelitian menunjukkan bahwa konflik emosional yang dialami pasangan jarak jauh umumnya disebabkan oleh kesalahpahaman komunikasi, keterlambatan balasan pesan, rasa cemburu, perasaan diabaikan, serta keterbatasan interaksi tatap muka. Untuk mengatasi konflik tersebut, pasangan menerapkan strategi komunikasi interpersonal berupa keterbukaan, empati, pemberian dukungan emosional, serta pemanfaatan fitur WhatsApp seperti pesan teks, voice note, panggilan suara, dan video call. Intensitas komunikasi yang konsisten, kemampuan mengelola emosi, serta kepercayaan antara pasangan menjadi faktor penting dalam menjaga kestabilan hubungan. Penelitian ini menyimpulkan bahwa komunikasi interpersonal yang efektif melalui WhatsApp berperan penting dalam menyelesaikan konflik emosional dan mempertahankan kedekatan emosional pasangan jarak jauh di era digital. Kata Kunci: Komunikasi Interpersonal, (JARAK JAUH), WhatsApp, Konflik Emosional, Fenomenologi. / This study aims to understand the interpersonal communication strategies used by Long Distance Relationship couples in resolving emotional conflicts through WhatsApp. A qualitative approach with a phenomenological method was employed to explore the experiences of individuals involved in long-distance relationships. Data were collected through in-depth interviews with six informants who met the research criteria. The data were analyzed using Miles and Huberman’s interactive model, consisting of data reduction, data display, and conclusion drawing. This study was guided by Interpersonal Communication Theory to examine how couples maintain their relationships and cope with emotional challenges while living apart. The findings show that emotional conflicts commonly arise from communication misunderstandings, delayed message responses, jealousy, feelings of being neglected, and limited face-to-face interaction. To overcome these conflicts, couples apply interpersonal communication strategies such as openness, empathy, emotional support, and the use of WhatsApp features, including text messages, voice notes, voice calls, and video calls. Consistent communication, emotional management, and mutual trust were identified as important factors in maintaining relationship stability. The study concludes that effective interpersonal communication through WhatsApp plays a significant role in resolving emotional conflicts and maintaining emotional closeness among JARAK JAUHcouples in the digital era. Keywords: Interpersonal Communication, jarak jauh, WhatsApp, Emotional Conflict, Phenomenology

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