Pengaruh Motivasi dan Disiplin Kerja Terhadap Kualitas Pelayanan Pegawai Puskesmas di Padurenan

Lestari, Putri (2023) Pengaruh Motivasi dan Disiplin Kerja Terhadap Kualitas Pelayanan Pegawai Puskesmas di Padurenan. S1 thesis, Universitas Kristen Indonesia.

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Abstract

Riset ini untuk punya tujuan agar menemukan serta menganalisa pengaruh motivasi serta kedisiplinan kerja pada kualitas layanan staf Puskesmas di Padurenan. Sumber data yang dipakai ialah data primer yang diproleh melalui distribusi angket pada 32 orang dengan memakai purpose sumpling, serta populasi dalam riset ini ialah staf non medis Puskesmas di Padurenan sejumlah 32 narasumber. Pangambilan sample sejumlah yang ditentukan pada total populasi tersebut. Variable bebas dalam riset ini tersusun dari motivasi serta kedisiplinan kerja, sementara variable dependent ialah kualitas layanan. Analisa yang dipakai dalam riset ini melingkupi uji validity, uji reliability, uji asumsi klasik, uji t, uji F, analisa regresi linier berganda, serta koefisien Determinasi (R2 ). Sementara data sekunder didapati dari study pustaka dengan menelusuri buku–buku serta sumber data lain yang masih berkaitan dengan riset ini. Berlandaskan hasil riset uji t yang dilaksanakan dari hasil analisa regresi, variable motivasi serta kedisiplinan kerja punya pengaruh positive serta signifikan pada kualitas layanan staf Puskesmas di Padurenan. Uji koefisien determinasi memerlihatkan nilai R-square sebanyak 86,8% yang bermakna bahwasanya variable kualitas layanan dipengaruh oleh variable independent yakni motivasi serta kedisiplinan kerja sementara sisa nya 13,2/% dipengaruh oleh variable lainnya yang tidak di kaji pada riset ini. Kata Kunci : motivasi, disiplin kerja, kualitas pelayanan. / ABSTRACT This researched aim to identify and analyze effects of work motivation and discipline on qualities of services for Puskesmas employees in Padurenan. The data source using was primary data which was obtain by distributing questionnaire to 32 people using purposive sampling, and populations in these studies were non-medical employee at Padurenan Public Health Center with a total of 32 respondents. Take as many samples as specified in the population. The independents variable in these studies consist of work motivation and disciplines, while dependent variables is service quality. The analysis used in these studies includes validity tested, reliability tested, classic assumption tested, t tested, F tested, multiple linear regressions analyst, and the coefficients of determination (R2). While secondaries data was obtained through library researched by read book and others data source that are still relate to these researched. Base on results of t-tested researched conduct from result of regression analyst, variable of motivations and work disciplines have a positives and significant effects on qualities of service for Puskesmas employees in Padurenan. The coefficients of determination tested show an R-square values of 86.8%, which mean that the variable service qualities is influence by the independents variable, namely motivations and work disciplines, while remaining 13.2/% is influence by others variable not examine in these studies. Keywords: motivation, work discipline, service quality

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