Efektivitas Manajemen Lembaga Pelatihan Pt. Handaru Utama Nityasa (Humanis Group) Di Jakarta Selatan

Sari, Ahadini Ratri Mayang (2019) Efektivitas Manajemen Lembaga Pelatihan Pt. Handaru Utama Nityasa (Humanis Group) Di Jakarta Selatan. S2 thesis, Universitas Kristen Indonesia.

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Abstract

Ditengah tekanan kompetisi dalam bidang penyedia layanan pelatihan yang semakin ketat, usaha untuk menjadi lembaga penyedia layanan pelatihan yang dapat memenuhi kebutuhan dan memberikan kepuasan pada klien pengguna jasa bukanlah suatu pekerjaan yang mudah bagi lembaga penyedia layanan pelatihan seperti halnya Humanis Group. Humanis Group diharapkan mampu untuk terus bersaing dengan menunjukkan manajemen yang efektif dalam pengelolaan usaha penyedia jasa pelatihan. Penelitian ini bertujuan untuk mengetahui efektivitas manajemen Humanis Group dalam melaksanakan proses perencanaan, pengorganisasian, pelaksanaan dan pengendalian dalam menjalankan usahanya sebagai lembaga penyedia jasa pelatihan selama kurun waktu tigabelas tahun sehingga mampu bersaing dalam ketatnya persaingan di bidang usaha penyedia jasa pelatihan. Penelitian ini menggunakan metode kualitatif dengan dilakukan melalui teknik sampel dengan pertimbangan tertentu (purposive sampling) melalui wawancara mendalam. Hasil penelitian menunjukkan bahwa manajemen Humanis Group melaksanakan proses perencanaan, pengorganisasian, pelaksanaan dan pengendalian secara efektif dalam menjalankan usahanya, meskipun dalam pelaksanaannya masih terdapat hal-hal yang perlu dioptimalkan dalam fungsi pelaksanaan dan pengendalian. Kata kunci: Efektivitas Manajemen, Lembaga Penyedia Layanan Pelatihan, Fungsi Manajemen./In the middle of competition pressure in the field of training service providers that are increasingly stringent, efforts to become a provider of training services that can meet the needs and provide satisfaction to clients of service users is not an easy job for training service providers such as the Humanis Group. The Humanis Group is expected to be able to continue to compete by showing effective management in managing business training providers. This study aims to determine the effectiveness of the management of the Humanis Group in carrying out the process of planning, organizing, implementing and controlling in conducting its business as a provider of training services for a period of thirteen years so as to be able to compete in the intense competition in the field of training service providers. This study used a qualitative method with a purposive sampling technique which was carried through in-depth interviews. The results showed that the management of the Humanis Group carried out the process of planning, organizing, actuating and controlling effectively in running its business, even though in its implementation there were still things that needed to be addressed in the process of actuating and controlling. Keywords: Effective Management, Training Service Provider, Functions of Management

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