Evaluasi Kinerja Operasional Bus Transjabodetabek Rute B51 Cawang-Jababeka (Cikarang) Pada Masa Awal Pengoperasian

Siahaan, Gresia Enjelina (2026) Evaluasi Kinerja Operasional Bus Transjabodetabek Rute B51 Cawang-Jababeka (Cikarang) Pada Masa Awal Pengoperasian. S1 thesis, Universitas Kristen Indonesia.

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Abstract

Bus Transjabodetabek rute B51 (Cawang-Jababeka/Cikarang) merupakan layanan transportasi massal yang mulai beroperasi pada Februari 2026 untuk mendukung mobilitas masyarakat antara wilayah Jakarta Timur dan Kabupaten Bekasi. Sebagai layanan yang relatif baru, diperlukan evaluasi kinerja operasional guna mengetahui tingkat pelayanan yang diberikan kepada pengguna. Penelitian ini bertujuan untuk menganalisis kinerja operasional Bus Transjabodetabek rute B51 berdasarkan indikator waktu tempuh, kecepatan perjalanan, headway, waktu siklus, kebutuhan armada, dan load factor. Metode penelitian yang digunakan adalah metode survei lapangan dengan pengamatan langsung terhadap operasional bus selama empat hari, yaitu tanggal 6, 7, 9, dan 15 April 2026 pada periode jam sibuk pagi (05.00-08.00 WIB). Data yang diperoleh kemudian dianalisis dan dibandingkan dengan standar pelayanan yang ditetapkan dalam SK Direktur Jenderal Perhubungan Darat Nomor 687 Tahun 2002, Peraturan Menteri Perhubungan Nomor 27 Tahun 2015, serta data operasional PT Transjakarta. Hasil penelitian menunjukkan bahwa waktu tempuh perjalanan arah Cawang-Cikarang berkisar antara 61-86 menit, sedangkan arah Cikarang-Cawang berkisar antara 61-92 menit. Kecepatan rata-rata perjalanan berada pada rentang 29,21-43,66 km/jam. Nilai headway rata-rata arah Cawang-Cikarang berkisar antara 17 menit 12 detik hingga 28 menit 30 detik, sedangkan arah Cikarang-Cawang berkisar antara 11 menit 40 detik hingga 15 menit. Kebutuhan armada yang diperoleh berkisar 2-4 unit untuk arah Cawang-Cikarang dan 5-6 unit untuk arah Cikarang-Cawang. Nilai load factor menunjukkan distribusi penumpang yang belum merata pada seluruh halte, namun masih berada di bawah kapasitas maksimum kendaraan. Secara umum, kinerja operasional Bus Transjabodetabek rute B51 tergolong cukup baik dan berpotensi mengalami peningkatan seiring bertambahnya masa operasional serta evaluasi berkelanjutan dari operator layanan. Kata Kunci: Bus Transjabodetabek B51, kinerja operasional, waktu tempuh, headway, load factor. / The Transjabodetabek Bus Route B51 (Cawang-Jababeka/Cikarang) is a mass transit service that commenced operation in February 2026 to support community mobility between East Jakarta and Bekasi Regency. As a relatively new service, an operational performance evaluation is required to assess the level of service provided to passengers. This study aims to analyze the operational performance of Transjabodetabek Bus Route B51 based on travel time, travel speed, headway, cycle time, fleet requirement, and load factor indicators. The research employed a field survey method through direct observation of bus operations over four observation days, namely April 6, 7, 9, and 15, 2026, during the morning peak hours (05:00-08:00 WIB). The collected data were analyzed and compared with the service standards stipulated in the Decree of the Director General of Land Transportation No. 687 of 2002, the Minister of Transportation Regulation No. 27 of 2015, and operational data provided by PT Transjakarta. The results indicate that the travel time for the Cawang-Cikarang direction ranged from 61 to 86 minutes, while the Cikarang-Cawang direction ranged from 61 to 92 minutes. The average travel speed ranged from 29.21 to 43.66 km/h. The average headway for the Cawang-Cikarang direction ranged from 17 minutes 12 seconds to 28 minutes 30 seconds, while the Cikarang-Cawang direction ranged from 11 minutes 40 seconds to 15 minutes. The estimated fleet requirement was 2-4 buses for the Cawang-Cikarang direction and 5-6 buses for the Cikarang-Cawang direction. The load factor values indicate that passenger distribution was not evenly spread across all bus stops; however, occupancy levels remained below the maximum vehicle capacity. Overall, the operational performance of Transjabodetabek Bus Route B51 can be categorized as fairly good and is expected to improve as the service matures and continuous operational evaluations are conducted by the service operator. Keywords: Transjabodetabek Bus B51, operational performance, travel time, headway, load factor.

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