Analisis Reliabilitas Operasional Angkutan Kereta Api Commuter Line Koridor Parungpanjang – Tanah Abang

Tauran, Regita Nitza (2019) Analisis Reliabilitas Operasional Angkutan Kereta Api Commuter Line Koridor Parungpanjang – Tanah Abang. S1 thesis, Universitas Kristen Indonesia.

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Abstract

Penyebaran penduduk DKI Jakarta menimbulkan pertumbuhan perumahan pada daerahdaerah penyangga di sekitar Jakarta yang berdampak pada peningkatan jumlah pergerakan penumpang transportasi massal. Kereta Api Commuter Indonesia (KCI) merupakan moda transportasi massal yang dapat andalkan oleh masyarakat sebagai transportasi umum di Bodetabek (Bogor, Depok, Tanggerang, dan Bekasi) menuju Jakarta. Pertumbuhan jumlah penumpang dan keterbatasan sarana prasarana dapat mengakibatkan penurunan kualitas pelayanan operasional baik dilihat dari tingkat ketepatan waktu (punctuality) KA dan waktu perjalanan (travel time) dari stasiun asal hingga stasiun tujuan, termasuk ketika sampai pada stasiun antara. Oleh sebab itu perlu dilakukan evaluasi apakah pertumbuhan jumlah penumpang yang meningkat setiap tahunnya dapat diimbangi dengan ketersediaan sarana dan prasarana dalam hal ini reliabilitas operasional dari segi ketepatan waktu kedatangan. Dimana reliabilitas atau kehandalan merupakan salah satu dimensi untuk mengukur kualitas pelayanan. Penelitian ini difokuskan di Koridor Parungpanjang–Tanah Abang dan dilakukan menggunakan metode deskriptif dan kuantitatif. Hasil penelitan menunjukkan bahwa tingkat kehandalan (reliability) pelayanan Kereta Api Commuter Line Koridor Parungpanjang–Tanah Abang pada jam sibuk masih berada di bawah batas toleransi atau relatif baik. Kata kunci : reliabilitas operasional, KA commuter line, koridor stasiun Parungpanjang – Tanah Abang, metode deskriptif. / The spread of Jakarta's population has led to housing growth in the buffer zones around Jakarta, which has resulted in an increase in the number of mass transportation passenger movements. Indonesian Commuter Line (KCI) is the most reliable mass transportation mode as public transportation in Bodetabek (Bogor, Depok, Tangerang and Bekasi) to Jakarta. Growth in the number of passengers and the limited infrastructure can result in a decrease in the quality of operational services, both in terms of the train's punctuality and travel time from the origin station to the destination station, including when arriving at the intermediate station. Therefore it’s necessary to evaluate whether the growth in the number of passengers that increases every year can be offset by the availability of facilities and infrastructure in this case operational reliability in terms of timeliness of arrival. Where reliability is one dimension to measure service quality. This research is focused on the Parungpanjang–Tanah Abang Corridor, and is carried out using descriptive and quantitative methods. The result of the research indicates that the reliability level of the Commuter Line service on the Parungpanjang–Tanah Abang Corridor during peak hours is still below the tolerance limit or relatively good. Keywords : operational reliability

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