Focused Improvement untuk Menurunkan Jumlah Customer Complaint “Improper Carton/Bundle Count“ pada Mesin Case Packer

Susanto, Susanto (2016) Focused Improvement untuk Menurunkan Jumlah Customer Complaint “Improper Carton/Bundle Count“ pada Mesin Case Packer. S1 thesis, Universitas Kristen Indonesia.

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Abstract

Dalam dunia industri terdapat sebuah metode yaitu Total Productive Maintenance atau TPM dimana terdapat 8 pilar dan salah satunya adalah Focused Improvement. Focused Improvement adalah sebuah proses perbaikan dengan sebelumnya membentuk kelompok kerja untuk secara proaktif mengidentifikasikan mesin/peralatan kerja yang bermasalah dan memberikan solusi atau usulan-usulan perbaikan. Metode yang digunakan dalam melakukan Focused Improvement adalah Fish Bone Diagram, Nominal Group Technique, Effect Effort Matrix Diagram, Konsep Plan Do Check Action dan 5Why – 1H. Dengan mengaplikasikan metode tersebut, diharapkan mampu menurunkan jumlah Customer Complaint Improper Carton/Bundle Count. Dengan Focused Improvement yang dilakukan pada berbagai aspek yaitu mesin (mekanikal dan elektrikal), metode serta proses maka diperoleh penurunan jumlah customer complaintsebesar 72.4% dimana pada tahun 2015 rata-rata customer complaint sebesar 14.25 komplain setiap bulannya dan pada kuartal pertama 2016 (Januari-Maret 2016) jumlah customer complaint rata-rata menjadi 4 komplain. / In industry, there is the existence of a method that is Total Productive Maintenance, or TPM where there are eight pillars and one of them is the Focused Improvement. Focused Improvement is a process improvement with the previously established working groups to proactively identify the machinery / equipment of non-performing and provide solutions or proposals for improvements. The method used in conducting Focused Improvement is Fish Bone Diagram, Nominal Group Technique, Effect Effort Matrix Diagram, Concept Plan Do Check Action and 5Why - 1H. By applying these methods, are expected to reduce the number of Customer Complaint improper Carton / Bundle Count. With Focused Improvement made on various aspects of the machine (mechanical and electrical), methods and processes, the obtained reduction in the number of customer complaint amounted to 72.4% whereas in 2015 the average customer complaint complaints each month at 14.25 and the first quarter of 2016 (January until March 2016) the amount of the average customer complaint into 4 complaints.

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