Maintenance Scorecard Approach and Analytical Hierarchy Process Method for Determining the Weight of the Key Performance Indicator

Sinambela, Rismen (2023) Maintenance Scorecard Approach and Analytical Hierarchy Process Method for Determining the Weight of the Key Performance Indicator. IOSR Journal of Mechanical and Civil Engineering (IOSR-JMCE), 20 (4). pp. 1-3. ISSN 2278-1684

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Abstract

Application of MSC in the performance measurement Company X is expected able to describe the vision, mission, and strategy in a clear and measurable work-frame, so we can measure the rate of achievement of strategy implemented. Analytical Hierarchy Process method, it can be seen that the KPI with the most influences or contribution in achieving company’s objectives (voice of customer dan voice of business) at all level is: Quality Perspective at level 2 with the global weight 0,453, Percentage of Benchmarks Achieved at level 3 with the global weight 0,347, Percentage of Target Achieved at level 4 with the global weight 0,347 dan Mean Time First Stoppage After Preventive Maintenance (MTFS After PM) at level 5 with the global weight 0,111. From the result of weighing of KPI’s it is found that the most influencing KPI’s at all levels are Quality Perspective, Percentage of Benchmarks Achieved, Percentage of Target Achieved, and Mean Time First Stoppage After Preventive Maintenance Keywords: Maintenance Scorecard, Analytical Hierarchy Process, Measure the performance

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